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Posts Tagged ‘IT Management’

Leaders Fix Processes Don’t Blame Employees

Leaders Fix Processes Don’t Blame Employees

I've talked several times about learning the lessons from every leader that I've ever had, good or bad. I was recently talking with a mentee, and they had an issue at their work and their boss berated the entire staff for making a mistake that brought a system down. From the description of the incident, it was an honest mistake, wasn't [...]

Q&A Monday: Is IT Security nothing but paperwork?

Q&A Monday: Is IT Security nothing but paperwork?

Oh boy, I'm excited, I haven't done one of these in a while! Question: In my current company, I just switched over from the server operations side to the security side of the business. While I have only been in this position for about two weeks so far, I've been doing more meetings and paperwork than I have other work. Is security nothing [...]

Leading Remotely…Making better Leaders

Leading Remotely…Making better Leaders

Most businesses are switching to either a remote or hybrid model to help employees in these pandemic times, and employees are loving the freedom in which it brings. I've seen more than a couple managers struggle with this change, so if you have felt this way, you are not alone. Most managers are used to being able to see the people they are [...]

Designing and Implementing a Document Control Number System

Designing and Implementing a Document Control Number System

While most mature organizations already have a well documented process for creating, approval and numbering of documents, not all do. So what do you do, when you come across one, where you a making the process. The first question, you might come across is why, do you need these documents? Those policies and procedures for your organization [...]

Don’t be afraid to fail

In the years that I have been an IT manager, there's honestly something that most people who work for me need to learn, and even some of my former colleges and bosses need to learn to accept. Don't be afraid to fail or let your employees make mistakes. I've seen many young smart talented people come into the job world and be afraid to make [...]

How to implement Zero Trust

How to implement Zero Trust

After answering the question from Monday I kept thinking of how the best way to start programs from scratch. One method I usually recommend is a Zero Trust security model. Now the thing I run into when talking about this, is that people think it's an all or nothing approach, and most have many issues they need to fix before even beginning to [...]

Looking for a candidate hire a learner

Looking for a candidate hire a learner

Over the last couple of months, I've done more interviewing than in the previous years of working in IT.  I've had a very good time training and helping employees improve their skill sets and unfortunately take positions in other companies.  So I've had a lot of time thinking about who I wanted to hire for my open positions and I don't take the [...]

Q&A Monday: Making a new employee feel at home

Q&A Monday:  Making a new employee feel at home

Question: I recently started a new position at a company and one of the first major responsibilities of this position was hiring two new helpdesk analysts.  I made it through the interview and selection processes, but I want to make them feel as welcomed and at home as possible.  Do you have any advice? Ramon Allen Stratford, [...]

Disaster Recovery: Starting a Simple DR Plan

Disaster Recovery:  Starting a Simple DR Plan

I'm starting a new series on Disaster Recovery that will hopefully run on Fridays for a bit.  Not many companies will even think that they need a plan like this, until a disaster hits and then it's too late.  In this installment I'll start you on the thought process and how to go about writing your own.  In the following weeks we'll go into [...]

Q&A Monday: How to get honest feedback

Q&A Monday: How to get honest feedback

Question: I am the manager of  several large technology products for my company, and I feel like I'm just not getting honest feedback from the people involved with the project.  While the projects seem to be going well, I would appreciate it if I could get honest feedback and make sure the projects are a success, any suggestions? Steven [...]

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