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Leaders Fix Processes Don’t Blame Employees

Leaders Fix Processes Don’t Blame Employees

I've talked several times about learning the lessons from every leader that I've ever had, good or bad. I was recently talking with a mentee, and they had an issue at their work and their boss berated the entire staff for making a mistake that brought a system down. From the description of the incident, it was an honest mistake, wasn't [...]

Mentor your staff

Mentor your staff

I think an often overlooked part of leadership for many people on every level, is mentorship. In my career, I've had no mentors, indirect mentors, and only one real mentor. Yet from every boss that I have ever had, I have learned something from them, sometimes positive, other times not so much. Yet, I do wish that it was something that more [...]

Protect the Executives

Protect the Executives

For years, I've advocated spending extra attention to accounts on a network that once compromised, can cause devastation to the environment. Depending on what industry your work in, these are Executives, VIPs, Politicians, or even the C-Suite, whatever you call them, these are accounts, you may not have considered dangerous, but they can be. The [...]

Leading Remotely…Making better Leaders

Leading Remotely…Making better Leaders

Most businesses are switching to either a remote or hybrid model to help employees in these pandemic times, and employees are loving the freedom in which it brings. I've seen more than a couple managers struggle with this change, so if you have felt this way, you are not alone. Most managers are used to being able to see the people they are [...]

Project communication between “non-techie” stakeholders and “techies”

Project communication between “non-techie” stakeholders and “techies”

In all the different jobs that I've had over my career, I've had a mix of technical and non-technical managers on projects. Most of the time, the non-technical managers just leave the technical stuff to the technical ones in the project, but sometimes I don't believe that's the best for a project, because each of these disciplines will come at a [...]

How to Improve your enterprise E-mail Security

How to Improve your enterprise E-mail Security

One of the things that I've noticed during my time is that phishing emails, ebb and flow like the waves of the ocean. It seems like nothing significant for a few weeks, then the flood gates open and a bunch all come in a short period of time. The security, mail and support teams get flooded with what may or may not be legitimate emails. Now [...]

Designing and Implementing a Document Control Number System

Designing and Implementing a Document Control Number System

While most mature organizations already have a well documented process for creating, approval and numbering of documents, not all do. So what do you do, when you come across one, where you a making the process. The first question, you might come across is why, do you need these documents? Those policies and procedures for your organization [...]

Don’t be afraid to fail

In the years that I have been an IT manager, there's honestly something that most people who work for me need to learn, and even some of my former colleges and bosses need to learn to accept. Don't be afraid to fail or let your employees make mistakes. I've seen many young smart talented people come into the job world and be afraid to make [...]

IT Mentality: Hire a problem solver

IT Mentality: Hire a problem solver

I have seen many variations of the same tweet over the years, and when I was younger, I'm sure I would of posted the same thing thinking I was cleaver. Only as I matured more, did my perception change on what this tweet really means. Younger me, was like I work in technology, which is why I don't trust it, now I realize there's a problem that [...]

How to implement Zero Trust

How to implement Zero Trust

After answering the question from Monday I kept thinking of how the best way to start programs from scratch. One method I usually recommend is a Zero Trust security model. Now the thing I run into when talking about this, is that people think it's an all or nothing approach, and most have many issues they need to fix before even beginning to [...]

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